Front Rowe, Inc. provides services and solutions to effectively manage requests and responses in compliance with the Freedom of Information and Privacy Acts. Our program is designed to manage the release of information in an efficient and verifiable manner, protect each agency's interests, and provide transparency to the American public. Front Rowe, Inc. has developed a foundational approach that can be customized to meet each agency's individual needs.

• Ensure that all documents and other materials relevant to a particular FOIA request are released or properly withheld pursuant to one of the nine FOIA exemptions.
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• Ensure that records generated by other agencies are referred to the appropriate agency for determination of disclosure under the FOIA.
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• Establish and maintain control procedures and business rules to ensure adherence to existing laws, regulations, policies, and procedures.
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• Ensure delivery of FOIA responses within mandated time limits and assist organizations to eliminate any existing FOIA backlogs.
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To create a streamlined approach, Front Rowe divides its team into four sections:  

• Administration and Case Release - Prepare correspondence, provide data entry, maintain updated data on FOIA activity, and fulfill reporting requirements.
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• Case Preparation - Gather all documents responsive to a FOIA request; provide scanning and document conversion services; prepare submitter notices, fee letters, and third party authorization letters; and provide customer service and troubleshooting support.
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• Case Processing/Quality Control - Redact responsive material pursuant to one or more FOIA exemptions and conduct a quality review of all material.
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• Executive Review - Review each FOIA response; provide consultations, guidance, and training; and collaborate with the client to ensure accuracy and compliance.
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